w665 Privacy Policy

1. Introduction

w665 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy has been prepared to give you a clear, honest, and complete picture of how your information is managed — from the moment you register an account right through to any withdrawal you make via JazzCash, EasyPaisa, or bank transfer.

This policy applies to all users of the w665 website at w665.app, including any associated mobile applications, software clients, and communications channels operated by w665. It should be read alongside the w665 Terms & Conditions and the Responsible Gaming Policy, both of which form part of your overall agreement with us.

We may update this Privacy Policy from time to time in response to changes in applicable law, our operational practices, or the requirements of our international gaming license. The most current version will always be published at w665.app/privacy-policy and the effective date at the top of this document will be updated accordingly.

2. Who We Are

For the purposes of this Privacy Policy, the data controller responsible for your personal information is w665, the operator of the online casino and sports betting platform accessible at w665.app. w665 operates under an internationally recognised gaming license and is subject to the data protection and player identification obligations prescribed by that licensing authority.

If you have any questions about how w665 processes your personal data, or if you wish to exercise any of the rights described in this policy, please contact our Data Protection team via the details set out in Section 15.

3. Data We Collect

3.1 Information You Provide Directly

When you register a w665 account or use our services, you voluntarily provide us with certain personal information, including:

• Identity data: Full legal name, date of birth, gender, and CNIC/passport/driving licence number (for KYC verification).
• Contact data: Email address, Pakistani mobile number (for JazzCash/EasyPaisa linkage and SMS notifications), and residential address in cities such as Karachi, Lahore, Islamabad, or Faisalabad.
• Financial data: Bank account details (HBL, UBL, Meezan Bank), mobile wallet identifiers, and cryptocurrency wallet addresses used for deposits and withdrawals.
• KYC documentation: Scanned or photographed copies of government-issued identification and proof of address submitted during account verification.
• Support communications: Records of any correspondence you send to our support team via live chat or email.

3.2 Information Collected Automatically

When you use the w665 platform, certain technical data is collected automatically by our systems:

• Device and access data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages viewed, game sessions initiated, wagers placed, session duration, navigation paths, and click interactions within the platform.
• Transaction logs: Timestamped records of all deposits, withdrawals, bets, wins, losses, and bonus activations associated with your account.
• Cookie data: Session tokens and preference identifiers stored in browser cookies as described in Section 9.

3.3 Information from Third Parties

In certain circumstances, w665 may receive personal data about you from third-party sources, including identity verification service providers (used to validate KYC documents), fraud prevention databases, and payment processing partners. Such data is used solely for the purposes of account verification, fraud prevention, and regulatory compliance.

4. How We Use Your Personal Data

w665 uses the personal data it collects for the following purposes:

Purpose	Data Used
Account registration and authentication	Identity data, contact data, device data
Processing deposits and withdrawals (PKR, JazzCash, EasyPaisa, crypto)	Financial data, identity data, transaction logs
KYC and age verification (21+ compliance)	Identity data, KYC documentation
Fraud detection and security monitoring	Device data, IP address, transaction logs, usage data
Regulatory compliance and audit obligations	All categories as required by our gaming license
Customer support and dispute resolution	Support communications, account history, transaction logs
Responsible gaming tools (deposit limits, self-exclusion)	Usage data, transaction logs, identity data
Platform performance and improvement	Usage data, cookie data (anonymised where possible)
Marketing communications (opt-in only)	Contact data, usage data (preferences)

5. Legal Basis for Processing

w665 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the w665 Terms & Conditions — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with the obligations imposed by our international gaming license, including KYC, anti-money laundering (AML), and responsible gaming requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given clear, freely-given, and revocable consent.

6. Data Sharing and Disclosure

6.1 Service Providers

w665 engages carefully selected third-party service providers to support the operation of the platform. These providers are permitted to process your personal data only on our documented instructions and are contractually bound to implement appropriate data security measures. Categories of service provider include: payment processors (JazzCash, EasyPaisa, banking partners), identity verification and KYC providers, cloud hosting and infrastructure providers, fraud detection services, and customer support platform operators.

6.2 Regulatory and Legal Disclosure

w665 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, a licensing authority audit, or an AML/CTF (counter-terrorism financing) investigation. We will only disclose the minimum data necessary to satisfy the applicable legal obligation.

6.3 No Sale of Data

7. International Data Transfers

As an internationally licensed gaming platform, w665 may transfer your personal data to countries outside your home jurisdiction in order to operate the platform, process payments, and fulfil its regulatory obligations. Where such transfers occur, w665 ensures that appropriate safeguards are in place — including contractual data protection clauses consistent with internationally recognised standards — to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy.

For Pakistani users, this means your data may be processed by w665's infrastructure and service providers located in various jurisdictions. However, access to your data is restricted to personnel and systems that have a legitimate, documented need to process it.

8. Data Retention

w665 retains your personal data for as long as your account remains active and for a period thereafter as required by our international gaming license and applicable anti-money laundering regulations. In practice, this means:

• Active accounts: All account data is retained for the duration of your registration with w665.
• Closed accounts: Transaction records, KYC documents, and account history are retained for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Marketing data: Contact preferences and marketing interaction records are retained only for as long as you remain opted-in to marketing communications, and deleted within 90 days of opt-out.
• Support records: Customer support correspondence is retained for three (3) years from the date of the final interaction in a support thread.

Following the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. w665 uses cookies and similar technologies (such as local storage tokens) to maintain your login session, remember your preferences, and collect anonymised usage analytics that help us improve the platform experience for all Pakistani players.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential / Session	Maintains your authenticated session; prevents session hijacking	Session (deleted on browser close)
Security	CSRF protection tokens; fraud signal detection	Session
Preference	Remembers your language and display settings	12 months
Analytics (1st party)	Anonymised page-view and interaction data for platform improvement	Up to 24 months (anonymised)
Marketing (opt-in only)	Tracks which promotions you have viewed or interacted with on-platform	30 days (opt-in required)

9.3 Managing Cookies

You can control and delete cookies through your browser's settings at any time. Please note that disabling essential cookies will impair your ability to log in and use the w665 platform. Non-essential cookies (analytics and marketing) can be toggled off from within your w665 account preferences without affecting core platform functionality.

10. Your Data Protection Rights

As a user of the w665 platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data w665 holds about you. We will provide this within 30 days of a verified request.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update most information directly from your account profile.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 8.
• Right to Restrict Processing: You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request that your data be provided in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team via live chat in your account dashboard or by emailing us at the address in Section 15. We may need to verify your identity before processing your request.

11. Security Measures

w665 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the w665 platform.
• Encryption at rest for stored personal data and financial records.
• Role-based access controls ensuring that only authorised w665 personnel with a documented business need can access player data.
• Multi-factor authentication (MFA) for all w665 internal systems that process personal data.
• Continuous intrusion detection and security monitoring systems.
• Regular third-party security audits and penetration testing.
• Documented incident response procedures to contain and communicate any data breach in accordance with applicable regulatory requirements.

12. Children and Minors

The w665 platform is strictly intended for adults aged 21 years and above. w665 does not knowingly collect, store, or process the personal data of persons under the age of 21. If we become aware — through age verification processes, KYC review, or any other means — that a person under 21 has registered an account, that account will be immediately suspended and any associated data will be deleted in accordance with our data retention policy, except where retention is required to prevent future underage access attempts.

If you believe a person under 21 has registered with w665, please contact our support team immediately so that we can take prompt corrective action.

13. Third-Party Links and Services

The w665 platform may contain links to third-party websites or integrate with third-party payment processors. This Privacy Policy applies solely to data processed by w665 in the course of operating the w665 platform. w665 is not responsible for the privacy practices of any third-party website or service that you access via a link from our platform. We encourage you to review the privacy policies of any external services you use in connection with your w665 account — particularly your chosen payment method provider.

14. Changes to This Privacy Policy

w665 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection or changing how we share data with third parties — we will notify registered players via the email address on file and display a prominent notice on the w665 platform for a reasonable period before the changes take effect.

The "Last Updated" date at the top of this document will always reflect when the most recent revision was made. We recommend reviewing this page periodically. Your continued use of the w665 platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way w665 handles your personal data, please get in touch through one of the following channels:

• Live Chat: Available 24/7 directly from your w665 account dashboard — the fastest route to our support team, with agents fluent in both English and Urdu.
• Email: [email protected] (plain text — not a clickable link; please copy manually into your email client).

For formal data protection requests — including Subject Access Requests (SARs) and erasure requests — please include "Data Privacy Request" in the subject line of your email or live chat opening message so that your query is routed directly to our compliance team. We will acknowledge all formal requests within 5 business days and provide a substantive response within 30 days.